Cielo Cloud Host Privacy Policy
Cielo Cloud Host Empowering Builders, Freelancers & Agencies Reliable WordPress Hosting & Builder-Grade Plugins# Privacy Policy
**Cielo Cloud Hosting and Networks**
**Effective Date:** 09/15/2025
**Last Updated:** 09/15/2025
## 1. Introduction
Cielo Cloud Hosting and Networks ("Cielo Cloud," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services, domain registration services, and related products and services.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
## 2. Information We Collect
### 2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
**Account Registration Information:**
- Full name and business name
- Email address and phone number
- Billing and mailing addresses
- Payment information (credit card details, PayPal information)
- Tax identification numbers (when required)
- Account passwords and security questions
**Domain Registration Information:**
- Registrant, administrative, and technical contact details
- Domain name preferences and selections
- WHOIS database information as required by ICANN
- DNS configuration preferences
**Support and Communication Information:**
- Support ticket contents and correspondence
- Live chat conversations and phone call records
- Feedback, surveys, and testimonials
- Marketing preferences and subscription choices
### 2.2 Information Automatically Collected
We automatically collect certain information when you use our services:
**Technical Information:**
- IP addresses and geographic location data
- Browser type, version, and operating system
- Device information and unique device identifiers
- Referring websites and pages visited
- Time stamps and session duration
- Server logs and access patterns
**Service Usage Information:**
- Hosting account resource usage (bandwidth, storage, CPU)
- Website traffic and performance metrics
- Email usage statistics and patterns
- Control panel access logs and activities
- Service configuration changes and updates
**Cookies and Tracking Technologies:**
- Authentication cookies for account access
- Preference cookies for user settings
- Analytics cookies for service improvement
- Marketing cookies for advertising (with consent)
- Session cookies for functionality
### 2.3 Information from Third Parties
We may receive information from third parties, including:
- Domain registries and ICANN databases
- Payment processors and financial institutions
- Third-party security and fraud prevention services
- Marketing partners and affiliate networks
- Public records and business directories
## 3. How We Use Your Information
### 3.1 Service Delivery and Management
We use your information to:
- Provide and maintain hosting, domain, and related services
- Process payments and manage billing accounts
- Register, renew, and transfer domain names
- Provide technical support and customer service
- Monitor service performance and uptime
- Implement security measures and prevent fraud
### 3.2 Communication and Support
We use your information to:
- Send service-related notifications and updates
- Respond to inquiries and support requests
- Provide account statements and invoices
- Send renewal notices and service reminders
- Deliver important security alerts and system notifications
- Conduct satisfaction surveys and feedback collection
### 3.3 Legal and Regulatory Compliance
We use your information to:
- Comply with domain registration requirements and ICANN policies
- Maintain accurate WHOIS database records
- Respond to legal processes and law enforcement requests
- Prevent abuse, fraud, and violation of our terms of service
- Conduct security investigations and incident response
- Meet tax reporting and financial regulatory obligations
### 3.4 Service Improvement and Analytics
We use your information to:
- Analyze service usage patterns and performance
- Develop new features and improve existing services
- Conduct market research and competitive analysis
- Optimize website functionality and user experience
- Generate aggregated statistics and reports (anonymized)
### 3.5 Marketing and Promotional Activities (With Consent)
With your explicit consent, we may use your information to:
- Send promotional offers and product updates
- Provide information about new services and features
- Conduct targeted advertising campaigns
- Share relevant industry news and educational content
- Invite participation in beta programs and special offers
## 4. Information Sharing and Disclosure
### 4.1 Service Providers and Partners
We may share your information with trusted third parties who assist us in operating our business:
**Technology Partners:**
- Data center providers and colocation facilities
- CDN providers and network infrastructure partners
- Cloud computing and storage service providers
- Software vendors and licensing partners
**Business Service Providers:**
- Payment processors and merchant account providers
- Fraud prevention and security service providers
- Customer support and help desk platforms
- Marketing automation and email service providers
- Accounting and legal service providers
### 4.2 Domain Registration Requirements
For domain registration services, we are required to share certain information:
- WHOIS database publication as required by ICANN
- Registry operators and domain name authorities
- Domain privacy protection service providers
- Law enforcement and regulatory agencies (when legally required)
### 4.3 Legal Requirements and Safety
We may disclose your information when required by law or to protect our rights:
- Court orders, subpoenas, and legal processes
- Law enforcement investigations and requests
- National security requirements and government agencies
- Protection of Cielo Cloud's rights and property
- Prevention of fraud, abuse, or illegal activities
- Emergency situations involving personal safety
### 4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections.
### 4.5 Aggregated and Anonymized Data
We may share aggregated, anonymized data that cannot identify individual users for:
- Industry research and market analysis
- Performance benchmarking and reporting
- Academic research and studies
- Public safety and security initiatives
## 5. Data Retention and Storage
### 5.1 Retention Periods
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
**Active Account Information:**
- Retained throughout the duration of your active service relationship
- Account data maintained for billing and support purposes
- Payment information stored securely for recurring billing
**Domain Registration Data:**
- Maintained for the duration of domain registration plus applicable grace periods
- WHOIS information retained as required by registry and ICANN policies
- Historical domain ownership records kept for legal and operational purposes
**Inactive Account Information:**
- Account information retained for 7 years after service termination
- Support records and communications retained for 5 years
- Financial records maintained as required by tax and regulatory laws
**Log Files and Technical Data:**
- Server logs retained for 12 months for security and troubleshooting
- Traffic analytics data aggregated and anonymized after 24 months
- Security incident data retained for 5 years for investigation purposes
### 5.2 Data Storage and Security
**Geographic Storage:**
- Primary data centers located in [SPECIFY LOCATIONS]
- Backup facilities maintained in secure, geographically diverse locations
- International data transfers subject to appropriate safeguards
**Security Measures:**
- Industry-standard encryption for data in transit and at rest
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Employee background checks and security training
- Incident response procedures and breach notification protocols
## 6. Your Privacy Rights and Choices
### 6.1 Access and Control
You have the right to:
- Access your personal information in our possession
- Correct inaccurate or incomplete data
- Update your account preferences and settings
- Download a copy of your data (data portability)
- Request deletion of your personal information (with limitations)
### 6.2 Communication Preferences
You can control communications from us by:
- Unsubscribing from marketing emails using the provided links
- Updating your communication preferences in your account settings
- Contacting our support team to modify your preferences
- Opting out of non-essential communications while maintaining service notifications
### 6.3 Cookie Management
You can manage cookies through:
- Browser settings to block or delete cookies
- Opt-out tools provided by advertising networks
- Privacy preference centers on our websites
- Third-party cookie management tools
### 6.4 Domain Privacy Protection
For domain registrations, you can:
- Enable domain privacy protection services
- Control WHOIS information display preferences
- Manage contact information visibility
- Update registrant contact details as needed
## 7. International Data Transfers
Cielo Cloud operates globally and may transfer your personal information to countries outside your country of residence. We ensure appropriate safeguards are in place for international transfers:
**Adequacy Decisions:**
- Transfers to countries with adequate privacy protection as determined by relevant authorities
**Standard Contractual Clauses:**
- Use of approved standard contractual clauses for international transfers
- Additional security measures and binding corporate rules
**Certification Programs:**
- Participation in recognized privacy frameworks and certification programs
- Regular compliance assessments and third-party audits
## 8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.
## 9. California Privacy Rights
### 9.1 California Consumer Privacy Act (CCPA)
California residents have additional rights under the CCPA:
**Right to Know:**
- Categories of personal information collected
- Sources from which information is collected
- Business purposes for collecting information
- Categories of third parties with whom information is shared
**Right to Delete:**
- Request deletion of personal information we have collected
- Subject to certain exceptions for legal compliance and business operations
**Right to Opt-Out:**
- Opt-out of the sale of personal information (Note: We do not sell personal information)
**Right to Non-Discrimination:**
- Equal treatment regardless of exercising privacy rights
- No denial of services or different pricing for exercising rights
### 9.2 California Shine the Light Law
California residents may request information about our disclosure of personal information to third parties for direct marketing purposes during the preceding calendar year.
## 10. European Privacy Rights (GDPR)
### 10.1 Legal Basis for Processing
We process personal information based on the following legal grounds:
- **Contractual Necessity:** To provide services you have requested
- **Legitimate Interests:** For business operations, security, and service improvement
- **Legal Compliance:** To meet regulatory and legal requirements
- **Consent:** For marketing communications and optional services
### 10.2 Individual Rights
Under the GDPR, you have the right to:
- **Access:** Obtain information about our processing of your personal data
- **Rectification:** Correct inaccurate or incomplete personal data
- **Erasure:** Request deletion of your personal data in certain circumstances
- **Restriction:** Limit our processing of your personal data
- **Data Portability:** Receive your personal data in a structured, machine-readable format
- **Objection:** Object to processing based on legitimate interests
### 10.3 Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee privacy compliance. You may contact our DPO at:
- Email: dpo@cielocloudhost.com
- Address: [DPO ADDRESS]
## 11. Security Measures
### 11.1 Technical Safeguards
We implement comprehensive security measures to protect your information:
- **Encryption:** AES-256 encryption for data at rest, TLS 1.3 for data in transit
- **Access Controls:** Role-based access with principle of least privilege
- **Network Security:** Firewalls, intrusion detection systems, and network monitoring
- **Vulnerability Management:** Regular security scans and patch management
- **Backup and Recovery:** Encrypted backups with geographically distributed storage
### 11.2 Administrative Safeguards
- **Employee Training:** Regular privacy and security training for all staff
- **Background Checks:** Comprehensive screening for employees with data access
- **Incident Response:** Documented procedures for security breach response
- **Privacy by Design:** Privacy considerations integrated into all business processes
- **Regular Audits:** Internal and external security and privacy assessments
### 11.3 Physical Safeguards
- **Data Center Security:** 24/7 monitoring, biometric access controls, and surveillance
- **Equipment Protection:** Secure disposal and destruction of hardware containing data
- **Environmental Controls:** Climate control, fire suppression, and power backup systems
## 12. Breach Notification
In the event of a data breach that may compromise your personal information, we will:
- Contain and assess the breach within 24 hours
- Notify affected customers within 72 hours when required by law
- Provide clear information about the nature and scope of the breach
- Offer assistance and remediation steps to protect your information
- Report to relevant regulatory authorities as required by applicable laws
## 13. Third-Party Links and Services
Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
## 14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications to registered users
- Displaying prominent notices in our customer portal
- Providing advance notice for significant changes that affect your rights
Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
## 15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
**Cielo Cloud Hosting and Networks**
**Privacy Team:**
- **Email:** privacy@cielocloudhost.com
- **Phone:** 404-955-8885
- **Address:** Covington, GA
**Data Protection Officer:**
- **Email:** dpo@cielocloudhost.com
**Customer Support:**
- **Email:** support@cielocloudhost.com
- **Phone:** 404-955-8885
- **Live Chat:** Available 24/7 through our customer portal
**Legal Department:**
- **Email:** legal@cielocloudhost.com
For European residents, you also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
## 16. Definitions
**Personal Information:** Information that identifies, relates to, describes, or could reasonably be linked with a particular individual or household.
**Processing:** Any operation performed on personal information, including collection, use, storage, disclosure, and deletion.
**Service Provider:** A third party that processes personal information on behalf of Cielo Cloud for business purposes.
**WHOIS:** A database that stores registration information for domain names, including contact details for registrants, administrators, and technical contacts.
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**This Privacy Policy is effective as of the date listed above and applies to all information collected by Cielo Cloud Hosting and Networks.**